MrPrice Call Centre Agents Vacancies
MrPrice Call Centre Agents Vacancies MrPrice is currently seeking dynamic and customer-oriented individuals to join their team as Call Centre Agents. In this role, successful candidates will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction. Ideal candidates should possess excellent communication skills, a friendly and professional demeanor, and the ability to work efficiently in a fast-paced environment.
Post 1. Call Centre Agent (New Accounts) Mr Price Money
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
RESPONSIBILITIES
- Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
QUALIFICATIONS
- Grade 12
- 1 year call centre experience – in new accounts environment.
- Knowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).
How to Apply?
Post 2. Call Center Agent (Customer Support) Mr Price Money
Our Customer Liaison is someone with a passion for our homeware brand who loves connecting with customers and playing a part in growing our brand. This person will be reporting to the Head of Marketing and will need to drive and execute the customer strategy in collaboration with Operations, Merchandise and Marketing departments to exceed customer expectations.
RESPONSIBILITIES:
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- Obtain, collate and analyse customer feedback through telephonic intercepts, store feedback research surveys and internal platforms in order to feedback trends and opportunities to relevant parties to formulate action plans
- Collaborate with the Digital Marketer dealing with social media platforms, in order to maximize the customer strategy
- Regular communication through internal broadcasts, monthly newsletter, instant messaging and other touch points with Ops, to ensure the customer is top of mind
- Communicate monthly customer strategy topics with Ops, to sustain the customer strategy
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QUALIFICATIONS
- Grade 12 with 2 years admin/retail experience
- Strong communication skills
- Computer literacy
- Attention to detail
- Solid understanding of the Sheet Street Customer
- Analytical and the ability to develop action plans from reports/data regarding opportunities and risks regarding our customer strategy
How to Apply?
Post 3. Collections Agent Mr Price Money
The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies
RESPONSIBILITIES
- Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
- Efficiently processing customer refunds, processing and reviewing account adjustments
- Resolving client discrepancies and short payments
- Accurately updating customers’ personal, employment and contact information to maintain their details
- Effectively rehabilitating customers through excellent customer service standards
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
What’s in it for you?
- Uncapped incentive when your targets are achieved
- Learning and Development, and Career Growth opportunities within the Mr Price Group
- All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
- Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.
QUALIFICATIONS
- Grade 12
- 6 – 12 months experience in collections
- Strong negotiation skills
- Excellent communication skills
- Knowledge of NCA requirements pertaining to collections and credit control
- Understanding of the life-cycle of an account and the collection process
How to Apply?
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